Limited Lifetime Warranty
Any defect in materials or workmanship, we will repair on your bag (or replace it, if repair is not possible) at our expense. The Global Solutions 4 warranty covers defects in materials and workmanship but does not cover nomral wear or damage caused by abuse, mishandling, accidental damage or carelessness caused by the consumer, an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil which is not covered under this warranty. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. We will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
AIRLINE DAMAGE:
Remember to always examine your luggage carefully for damage prior to leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you run the risk of the airline not covering the damage under airline policy. If you are still dissatisfied after making your baggage claim to the airline, please contact:
Aviation Consumer Protection Division
US Department of Transportation C-75
400 7th Street, SW, Room #4107
Washington, DC 20590
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